Support Ticket System

Support ticket system or help desk system is a software that manages all your customers queries easily in one place. This system streamlines communication with your clients and tracks multiple queries generated by them from different sources like email, messages and phone. This system also tracks and organizes issues for faster resolution, increases your response rates and strengthens customer relationship.

Key Features

Online chat

Have online chat with support team 24*7.

Support ticket generation

Create a ticket whenever some issue occurs. The issue will be received by the support representative immediately so that it can be solved as soon as possible.

Ticket management

Manage all your company tickets systematically in a single platform easily.

Real-time reporting

Manage emails, messages, tickets in real time and increase customer satisfaction.

Ticket prioritization

Arrange your tickets based on priority and resolve them accordingly.

Auto-reply

Send automated replies to common questions of the clients in a generic way.

Email integration

Email integration will help in emailing the client instantly without moving to another system. All your communication with the client would be logged in one place.

Reports and analytics

Get detailed reports related to the response rates, total issues received, source of issues and follow ups done, which would allow you to understand your customer issues better and measure performance of your support team members.

Trusted by over 1,500 businesses around the world

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What our customers say

  • It was nice to associate with Delta tech. I am satisfied with the website they have developed for my company. Excellent youth team of hard working people to help you with all the web and mobile solutions.

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    Prakash Pradhan

    Eastern Transformer Industry
  • It was an absolute pleasure and delight working with the team of Delta Tech. The team is extremely professional and knowledgeable and ensure work delivery within the stipulated timelines and agreed cost. I would definitely recommend their services and look forward to working with them again.

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    Venkat Ramachandran

    Travelista, India
  • The Developers, Designers and even the Sales Staff at Delta Tech are professional, responsive and have become an integral part of our own internal team and strategic business development. We have asked much of these talented folks and they consistently respond with high quality work within very tight timeframes. Great upbeat positive attitudes. A pleasure to work with. High level of trust and camaraderie.

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    Debra Draves (Co-founder)

    Looking For Care, USA
  • We requested them to deliver entire front end for our digital platform. Despite our ever changing schedule and demands, their operation kept up. They delivered on time and and undertook all the tasks we requested from them. They do not hesitate to go the extra mile for added value and quality for their work.Honest, Attentive and Quality work. 100% recommended.

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    Melih Kadioglu

    Chehobo, UK
  • Perfect company, excellent services and very professional! Highly Recommended.

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    Frixos Ermolaou

    Cyprus
  • Diligence Interiors

    "Real-time production management provides us with critical information needed" We have been using our Furniture Tracking Application since early 2017 and I have to say it has transforms the way we do business.We are super impressed with it, it's saving us hours each month. Keeping above deficiencies is not longer a chore. And real-time % of completeness calculations give as crystal clear understanding of the current situation. I would like to thank team at Delta Tech, who provided us the exact tool we need. They did things fast and were always available to answer my questions. The rapport was so good that Delta Tech actually uploaded my project faster than I could pay the last milestone!

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    Nick (Production Manager)

    Diligence Interiors, Burlington, Ontario, Canada
  • Delta Tech is a team of great working professionals, extremely patient and experts at what they do! They've achieved and delivered each and every single deadline and quality of work as promised. Extremely happy with the final outcome. Cheers Team Delta Tech!!!

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    Kohinoor Doshi

    Founder-Droit Mumbai, India
  • With Google Rating of 4.9 out of 5, we are one of the trusted software development companies.

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