Support Ticket System

A support ticket system or help desk system is a software that manages all your customers’ queries easily in one place. This system streamlines communication with your clients and tracks multiple queries generated by them from different sources like email, messages and phone. This system also tracks and organizes issues for faster resolution, increases your response rates and strengthens customer relationships.

Key Features

Online chat

Have an online chat with the support team 24*7.

Support ticket generation

Create a ticket whenever an issue occurs. The issue will be received by the support representative immediately so that it can be solved as soon as possible.

Ticket management

Manage all your company tickets systematically in a single platform easily.

Real-time reporting

Manage emails, messages, tickets in real-time and increase customer satisfaction.

Ticket prioritization

Arrange your tickets based on priority and resolve them accordingly.

Auto-reply

Send automated replies to common questions of the clients in a generic way.

Email integration

Email integration will help in emailing the client instantly without moving to another system. All your communication with the client would be logged in one place.

Reports and analytics

Get detailed reports related to the response rates, total issues received, source of issues and follow-ups done, which would allow you to understand your customer issues better and measure performance of your support team members.

Trusted by over 1,500 businesses around the world

software-development-company-in-nepal:Delta Tech-Client-Logo
software-development-company-in-nepal:Delta Tech-Client-Logo
software-development-company-in-nepal:Delta Tech-Client-Logo
software-development-company-in-nepal:Delta Tech-Client-Logo
software-development-company-in-nepal:Delta Tech-Client-Logo
software-development-company-in-nepal:Delta Tech-Client-Logo
software-development-company-in-nepal:Delta Tech-Client-Logo
software-development-company-in-nepal:Delta Tech-Client-Logo
software-development-company-in-nepal:Delta Tech-Client-Logo
software-development-company-in-nepal:Delta Tech-Client-Logo
software-development-company-in-nepal:Delta Tech-Client-Logo
software-development-company-in-nepal:Delta Tech-Client-Logo
software-development-company-in-nepal:Delta Tech-Client-Logo
software-development-company-in-nepal:Delta Tech-Client-Logo

What our customers say

Eastern Transformer Industry

"It was nice to associate with Delta tech. I am satisfied with the website they have developed for my company. Excellent youth team of hard working people to help you with all the web and mobile solutions."

Prakash Pradhan Image

Praksh Pradhan

Eastern Transformer Industry

Travelista

"It was an absolute pleasure and delight working with the team of Delta Tech. The team is extremely professional and knowledgeable and ensure work delivery within the stipulated timelines and agreed cost. I would definitely recommend their services and look forward to working with them again."

Prakash Pradhan Image

Venkat Ramachandran

Travelista, India

Looking For Care

"The Developers, Designers and even the Sales Staff at Delta Tech are professional, responsive and have become an integral part of our own internal team and strategic business development. We have asked much of these talented folks and they consistently respond with high quality work within very tight timeframes. Great upbeat positive attitudes. A pleasure to work with. High level of trust and camaraderie."

Prakash Pradhan Image

Debra Draves (Co-founder)

Looking For Care, USA

Chehobo

"We requested them to deliver entire front end for our digital platform. Despite our ever changing schedule and demands, their operation kept up. They delivered on time and and undertook all the tasks we requested from them.They do not hesitate to go the extra mile for added value and quality for their work.Honest, Attentive and Quality work. 100% recommended."

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Melih Kadioglu

Chehobo, UK

Cyprus

"Perfect company, excellent services and very professional! Highly Recommended."

Frixos Ermolaou Image

Frixos Ermolaou

Cyprus

Droit

"Delta Tech is a team of great working professionals, extremely patient and experts at what they do! They've achieved and delivered each and every single deadline and quality of work as promised. Extremely happy with the final outcome. Cheers Team Delta Tech!!!"

Frixos Ermolaou Image

Kohinoor Doshi

Founder-Droit Mumbai, India

Google

"With Google Rating of 4.9 out of 5, we are one of the trusted software development companies."

Discover what Delta Tech can do for your business.

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ErrorException (E_WARNING)
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7
ErrorException
/vendor/laravel/framework/src/Illuminate/Filesystem/Filesystem.php122
6
file_put_contents
/vendor/laravel/framework/src/Illuminate/Filesystem/Filesystem.php122
5
Illuminate\Filesystem\Filesystem put
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4
Illuminate\Session\FileSessionHandler write
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3
Illuminate\Session\Store save
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2
Illuminate\Session\Middleware\StartSession terminate
/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php218
1
Illuminate\Foundation\Http\Kernel terminateMiddleware
/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php189
0
Illuminate\Foundation\Http\Kernel terminate
/home/deltatechnepal/public_html/index.php60
/home/deltatechnepal/public_html/cms/vendor/laravel/framework/src/Illuminate/Filesystem/Filesystem.php
     *
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    public function hash($path)
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    /**
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        return $this->put($path, $data);
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    /**
     * Append to a file.
Arguments
  1. "file_put_contents(/home/deltatechnepal/public_html/cms/storage/framework/sessions/frRonmNdAjoahFODXbCJxd8jtJTVdgSrjzqI3Fa2): failed to open stream: No space left on device"
    
/home/deltatechnepal/public_html/cms/vendor/laravel/framework/src/Illuminate/Filesystem/Filesystem.php
     *
     * @param  string  $path
     * @return string
     */
    public function hash($path)
    {
        return md5_file($path);
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    /**
     * Write the contents of a file.
     *
     * @param  string  $path
     * @param  string  $contents
     * @param  bool  $lock
     * @return int
     */
    public function put($path, $contents, $lock = false)
    {
        return file_put_contents($path, $contents, $lock ? LOCK_EX : 0);
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    /**
     * Prepend to a file.
     *
     * @param  string  $path
     * @param  string  $data
     * @return int
     */
    public function prepend($path, $data)
    {
        if ($this->exists($path)) {
            return $this->put($path, $data.$this->get($path));
        }
 
        return $this->put($path, $data);
    }
 
    /**
     * Append to a file.
Arguments
  1. "/home/deltatechnepal/public_html/cms/storage/framework/sessions/frRonmNdAjoahFODXbCJxd8jtJTVdgSrjzqI3Fa2"
    
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  3. 2
    
/home/deltatechnepal/public_html/cms/vendor/laravel/framework/src/Illuminate/Session/FileSessionHandler.php
    /**
     * {@inheritdoc}
     */
    public function read($sessionId)
    {
        if ($this->files->exists($path = $this->path.'/'.$sessionId)) {
            if (filemtime($path) >= Carbon::now()->subMinutes($this->minutes)->getTimestamp()) {
                return $this->files->get($path, true);
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        }
 
        return '';
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    /**
     * {@inheritdoc}
     */
    public function write($sessionId, $data)
    {
        $this->files->put($this->path.'/'.$sessionId, $data, true);
 
        return true;
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    /**
     * {@inheritdoc}
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    public function destroy($sessionId)
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        $this->files->delete($this->path.'/'.$sessionId);
 
        return true;
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    /**
     * {@inheritdoc}
     */
    public function gc($lifetime)
    {
        $files = Finder::create()
Arguments
  1. "/home/deltatechnepal/public_html/cms/storage/framework/sessions/frRonmNdAjoahFODXbCJxd8jtJTVdgSrjzqI3Fa2"
    
  2. "a:3:{s:6:"_token";s:40:"dUlRh5nJftgQPJaAZpRMn4a9ElrTmaUsmNgSHnu1";s:9:"_previous";a:1:{s:3:"url";s:61:"http://deltatechnepal.com/business-apps/support-ticket-system";}s:6:"_flash";a:2:{s:3:"old";a:0:{}s:3:"new";a:0:{}}}"
    
  3. true
    
/home/deltatechnepal/public_html/cms/vendor/laravel/framework/src/Illuminate/Session/Store.php
     *
     * @param  string  $data
     * @return string
     */
    protected function prepareForUnserialize($data)
    {
        return $data;
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    /**
     * Save the session data to storage.
     *
     * @return bool
     */
    public function save()
    {
        $this->ageFlashData();
 
        $this->handler->write($this->getId(), $this->prepareForStorage(
            serialize($this->attributes)
        ));
 
        $this->started = false;
    }
 
    /**
     * Prepare the serialized session data for storage.
     *
     * @param  string  $data
     * @return string
     */
    protected function prepareForStorage($data)
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        return $data;
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    /**
     * Age the flash data for the session.
     *
     * @return void
Arguments
  1. "frRonmNdAjoahFODXbCJxd8jtJTVdgSrjzqI3Fa2"
    
  2. "a:3:{s:6:"_token";s:40:"dUlRh5nJftgQPJaAZpRMn4a9ElrTmaUsmNgSHnu1";s:9:"_previous";a:1:{s:3:"url";s:61:"http://deltatechnepal.com/business-apps/support-ticket-system";}s:6:"_flash";a:2:{s:3:"old";a:0:{}s:3:"new";a:0:{}}}"
    
/home/deltatechnepal/public_html/cms/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php
        if ($this->sessionConfigured()) {
            $this->storeCurrentUrl($request, $session);
 
            $this->addCookieToResponse($response, $session);
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        return $response;
    }
 
    /**
     * Perform any final actions for the request lifecycle.
     *
     * @param  \Illuminate\Http\Request  $request
     * @param  \Symfony\Component\HttpFoundation\Response  $response
     * @return void
     */
    public function terminate($request, $response)
    {
        if ($this->sessionHandled && $this->sessionConfigured() && ! $this->usingCookieSessions()) {
            $this->manager->driver()->save();
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    /**
     * Start the session for the given request.
     *
     * @param  \Illuminate\Http\Request  $request
     * @return \Illuminate\Contracts\Session\Session
     */
    protected function startSession(Request $request)
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        return tap($this->getSession($request), function ($session) use ($request) {
            $session->setRequestOnHandler($request);
 
            $session->start();
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    /**
     * Get the session implementation from the manager.
/home/deltatechnepal/public_html/cms/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php
     * @return void
     */
    protected function terminateMiddleware($request, $response)
    {
        $middlewares = $this->app->shouldSkipMiddleware() ? [] : array_merge(
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            $this->middleware
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    /**
     * Gather the route middleware for the given request.
     *
     * @param  \Illuminate\Http\Request  $request
     * @return array
     */
    protected function gatherRouteMiddleware($request)
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        if ($route = $request->route()) {
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    /**
Arguments
  1. Request {
      #json: null
      #convertedFiles: null
      #userResolver: Closure {
        class: "Illuminate\Auth\AuthServiceProvider"
        this: AuthServiceProvider { …}
        parameters: {
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        use: {
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      }
      #routeResolver: Closure {
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        this: Router { …}
        use: {
          $route: Route { …}
        }
      }
      +attributes: ParameterBag {}
      +request: ParameterBag {#1}
      +query: ParameterBag {#1}
      +server: ServerBag {}
      +files: FileBag {}
      +cookies: ParameterBag {}
      +headers: HeaderBag {}
      #content: null
      #languages: null
      #charsets: null
      #encodings: null
      #acceptableContentTypes: array:4 [
        0 => "text/html"
        1 => "application/xhtml+xml"
        2 => "application/xml"
        3 => "*/*"
      ]
      #pathInfo: "/business-apps/support-ticket-system"
      #requestUri: "/business-apps/support-ticket-system"
      #baseUrl: ""
      #basePath: null
      #method: "GET"
      #format: null
      #session: Store {}
      #locale: null
      #defaultLocale: "en"
      -isHostValid: true
      -isForwardedValid: true
      basePath: ""
      format: "html"
    }
    
  2. Response {}
    
/home/deltatechnepal/public_html/cms/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php
     */
    protected function dispatchToRouter()
    {
        return function ($request) {
            $this->app->instance('request', $request);
 
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        };
    }
 
    /**
     * Call the terminate method on any terminable middleware.
     *
     * @param  \Illuminate\Http\Request  $request
     * @param  \Illuminate\Http\Response  $response
     * @return void
     */
    public function terminate($request, $response)
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        $this->terminateMiddleware($request, $response);
 
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    /**
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     *
     * @param  \Illuminate\Http\Request  $request
     * @param  \Illuminate\Http\Response  $response
     * @return void
     */
    protected function terminateMiddleware($request, $response)
    {
        $middlewares = $this->app->shouldSkipMiddleware() ? [] : array_merge(
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        foreach ($middlewares as $middleware) {
            if (! is_string($middleware)) {
Arguments
  1. Request {
      #json: null
      #convertedFiles: null
      #userResolver: Closure {
        class: "Illuminate\Auth\AuthServiceProvider"
        this: AuthServiceProvider { …}
        parameters: {
          $guard: {
            default: null
          }
        }
        use: {
          $app: Application { …}
        }
      }
      #routeResolver: Closure {
        class: "Illuminate\Routing\Router"
        this: Router { …}
        use: {
          $route: Route { …}
        }
      }
      +attributes: ParameterBag {}
      +request: ParameterBag {#1}
      +query: ParameterBag {#1}
      +server: ServerBag {}
      +files: FileBag {}
      +cookies: ParameterBag {}
      +headers: HeaderBag {}
      #content: null
      #languages: null
      #charsets: null
      #encodings: null
      #acceptableContentTypes: array:4 [
        0 => "text/html"
        1 => "application/xhtml+xml"
        2 => "application/xml"
        3 => "*/*"
      ]
      #pathInfo: "/business-apps/support-ticket-system"
      #requestUri: "/business-apps/support-ticket-system"
      #baseUrl: ""
      #basePath: null
      #method: "GET"
      #format: null
      #session: Store {}
      #locale: null
      #defaultLocale: "en"
      -isHostValid: true
      -isForwardedValid: true
      basePath: ""
      format: "html"
    }
    
  2. Response {}
    
/home/deltatechnepal/public_html/index.php
|--------------------------------------------------------------------------
| Run The Application
|--------------------------------------------------------------------------
|
| Once we have the application, we can handle the incoming request
| through the kernel, and send the associated response back to
| the client's browser allowing them to enjoy the creative
| and wonderful application we have prepared for them.
|
*/
 
$kernel = $app->make(Illuminate\Contracts\Http\Kernel::class);
 
$response = $kernel->handle(
    $request = Illuminate\Http\Request::capture()
);
 
$response->send();
 
$kernel->terminate($request, $response);
 
Arguments
  1. Request {
      #json: null
      #convertedFiles: null
      #userResolver: Closure {
        class: "Illuminate\Auth\AuthServiceProvider"
        this: AuthServiceProvider { …}
        parameters: {
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        use: {
          $app: Application { …}
        }
      }
      #routeResolver: Closure {
        class: "Illuminate\Routing\Router"
        this: Router { …}
        use: {
          $route: Route { …}
        }
      }
      +attributes: ParameterBag {}
      +request: ParameterBag {#1}
      +query: ParameterBag {#1}
      +server: ServerBag {}
      +files: FileBag {}
      +cookies: ParameterBag {}
      +headers: HeaderBag {}
      #content: null
      #languages: null
      #charsets: null
      #encodings: null
      #acceptableContentTypes: array:4 [
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        1 => "application/xhtml+xml"
        2 => "application/xml"
        3 => "*/*"
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      #pathInfo: "/business-apps/support-ticket-system"
      #requestUri: "/business-apps/support-ticket-system"
      #baseUrl: ""
      #basePath: null
      #method: "GET"
      #format: null
      #session: Store {}
      #locale: null
      #defaultLocale: "en"
      -isHostValid: true
      -isForwardedValid: true
      basePath: ""
      format: "html"
    }
    
  2. Response {}
    

Environment & details:

empty
empty
empty
empty
empty
Key Value
TZ
"***"
REDIRECT_REDIRECT_UNIQUE_ID
"***************************"
REDIRECT_REDIRECT_SCRIPT_URL
"************************************"
REDIRECT_REDIRECT_SCRIPT_URI
"*************************************************************"
REDIRECT_REDIRECT_STATUS
"***"
REDIRECT_UNIQUE_ID
"***************************"
REDIRECT_SCRIPT_URL
"************************************"
REDIRECT_SCRIPT_URI
"*************************************************************"
REDIRECT_HANDLER
"****************************"
REDIRECT_STATUS
"***"
UNIQUE_ID
"***************************"
SCRIPT_URL
"************************************"
SCRIPT_URI
"*************************************************************"
HTTP_HOST
"******************"
HTTP_CONNECTION
"**********"
HTTP_ACCEPT_ENCODING
"****"
HTTP_CF_IPCOUNTRY
"**"
HTTP_X_FORWARDED_FOR
"*************"
HTTP_CF_RAY
"********************"
HTTP_X_FORWARDED_PROTO
"*****"
HTTP_CF_VISITOR
"******************"
HTTP_USER_AGENT
"****************************************"
HTTP_ACCEPT
"***************************************************************"
HTTP_ACCEPT_LANGUAGE
"**************"
HTTP_IF_MODIFIED_SINCE
"*****************************"
HTTP_CF_CONNECTING_IP
"*************"
HTTP_CDN_LOOP
"**********"
PATH
"************************************************************************************************************************************************************************************"
SERVER_SIGNATURE
""
SERVER_SOFTWARE
"******"
SERVER_NAME
"******************"
SERVER_ADDR
"*************"
SERVER_PORT
"**"
REMOTE_ADDR
"**************"
DOCUMENT_ROOT
"********************************"
REQUEST_SCHEME
"****"
CONTEXT_PREFIX
"********"
CONTEXT_DOCUMENT_ROOT
"**************************"
SERVER_ADMIN
"****************************"
SCRIPT_FILENAME
"******************************************"
REMOTE_PORT
"*****"
REDIRECT_URL
"**********"
GATEWAY_INTERFACE
"*******"
SERVER_PROTOCOL
"********"
REQUEST_METHOD
"***"
QUERY_STRING
""
REQUEST_URI
"************************************"
SCRIPT_NAME
"**********"
ORIG_SCRIPT_FILENAME
"**********************************"
ORIG_PATH_INFO
"**********"
ORIG_PATH_TRANSLATED
"******************************************"
ORIG_SCRIPT_NAME
"*****************"
PHP_SELF
"**********"
REQUEST_TIME_FLOAT
1627506760.5613
REQUEST_TIME
1627506760
argv
[]
argc
0
APP_NAME
"*******"
APP_ENV
"**********"
APP_KEY
"***************************************************"
APP_DEBUG
"****"
APP_LOG_LEVEL
"*****"
APP_URL
"**************************"
DB_CONNECTION
"*****"
DB_HOST
"*********"
DB_PORT
"****"
DB_DATABASE
"***************"
DB_USERNAME
"***************"
DB_PASSWORD
"************"
BROADCAST_DRIVER
"***"
CACHE_DRIVER
"****"
SESSION_DRIVER
"****"
SESSION_LIFETIME
"***"
QUEUE_DRIVER
"****"
REDIS_HOST
"*********"
REDIS_PASSWORD
"****"
REDIS_PORT
"****"
MAIL_DRIVER
"****"
MAIL_HOST
"**************"
MAIL_PORT
"***"
MAIL_USERNAME
"******************************"
MAIL_PASSWORD
"*********"
MAIL_ENCRYPTION
"***"
PUSHER_APP_ID
""
PUSHER_APP_KEY
""
PUSHER_APP_SECRET
""
PUSHER_APP_CLUSTER
"***"
ENFORCE_SSL
"*****"
Key Value
APP_NAME
"*******"
APP_ENV
"**********"
APP_KEY
"***************************************************"
APP_DEBUG
"****"
APP_LOG_LEVEL
"*****"
APP_URL
"**************************"
DB_CONNECTION
"*****"
DB_HOST
"*********"
DB_PORT
"****"
DB_DATABASE
"***************"
DB_USERNAME
"***************"
DB_PASSWORD
"************"
BROADCAST_DRIVER
"***"
CACHE_DRIVER
"****"
SESSION_DRIVER
"****"
SESSION_LIFETIME
"***"
QUEUE_DRIVER
"****"
REDIS_HOST
"*********"
REDIS_PASSWORD
"****"
REDIS_PORT
"****"
MAIL_DRIVER
"****"
MAIL_HOST
"**************"
MAIL_PORT
"***"
MAIL_USERNAME
"******************************"
MAIL_PASSWORD
"*********"
MAIL_ENCRYPTION
"***"
PUSHER_APP_ID
""
PUSHER_APP_KEY
""
PUSHER_APP_SECRET
""
PUSHER_APP_CLUSTER
"***"
ENFORCE_SSL
"*****"
0. Whoops\Handler\PrettyPageHandler