A support ticket system or help desk system is a software that manages all your customers’ queries easily in one place. This system streamlines communication with your clients and tracks multiple queries generated by them from different sources like email, messages and phone. This system also tracks and organizes issues for faster resolution, increases your response rates and strengthens customer relationships.
Have an online chat with the support team 24*7.
Create a ticket whenever an issue occurs. The issue will be received by the support representative immediately so that it can be solved as soon as possible.
Manage all your company tickets systematically in a single platform easily.
Manage emails, messages, tickets in real-time and increase customer satisfaction.
Arrange your tickets based on priority and resolve them accordingly.
Send automated replies to common questions of the clients in a generic way.
Email integration will help in emailing the client instantly without moving to another system. All your communication with the client would be logged in one place.
Get detailed reports related to the response rates, total issues received, source of issues and follow-ups done, which would allow you to understand your customer issues better and measure performance of your support team members.
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